Privacy policy

mum.com.au (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

mum.com.au is an independent Australian product comparison and review website for parents, operated by Norris Gryg Pty Ltd (ABN 50 649 952 134), trading as mum.com.au. This policy covers this website and any related newsletters or contact channels we operate.

Information we collect

Information you give us. For example, your email address when you subscribe to our newsletter or ask us to watch a price for you, and any details you include when you contact us (such as your name, email and message).

Price alerts. If you ask us to watch a price, we record which product you asked about and, if you set one, the price you want to hear about. We keep that record against an account rather than against your email address: asking for an alert creates a basic account for you on this site, so you can see and remove your alerts later. Your email address itself is held by our email provider, not in our product database.

Information collected automatically. Like most websites, we collect standard technical and usage data when you visit, including your IP address, browser and device type, pages viewed, and how you arrived at the site. We collect this through cookies and analytics tools (see below).

We do not ask for sensitive information and we do not want it. If a Spotlight reviewer chooses to mention something personal in her review notes, such as a child’s allergy in a review of a feeding product, we treat it as given with her consent for that review, and we will remove it from the published review on request.

How we use your information

• To send you our newsletter, if you’ve subscribed (you can unsubscribe at any time using the link in every email);
• To email you when the price of a product you asked us to watch goes down, and only then. We check prices twice a week, so these emails are occasional rather than daily, and every one has an unsubscribe link;
• To respond to your enquiries and feedback;
• To understand how the site is used and to improve our content, research and recommendations;
• To keep the site secure and operating properly; and
• To meet our legal obligations.

Cookies and analytics

We use cookies and similar technologies to make the site work, to remember your preferences (such as products you’ve added to a comparison), and to measure traffic. We use analytics services (including Google Analytics) which set their own cookies and process usage data on our behalf. When you click an affiliate link, the destination retailer or its affiliate network may set a cookie so any resulting purchase can be attributed to us (see our affiliate disclosure).

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

Spotlight reviews. If you write a mum. Spotlight review for us, we collect what you submit through the review form: your notes and answers, any photos you upload, and, when you submit, a record of the contributor terms version you accepted, the time, and the network address (IP address) it came from, as proof of your consent. We also hold your reviewer profile: your name, email address, photo and a short bio line, because a spotlight is published under your real name. The form saves your draft as you type, so we hold what you have written even before you submit it.

Sharing your information

We do not sell your personal information. We share it only with the service providers that help us run the site, and only so they can perform those services for us, or where we are required to by law.

A published mum. Spotlight review is public by design: it carries the reviewer’s name, photo, bio line and the photos she chose to submit. The brand featured may display a “Featured on mum.com.au” badge on its own website that links back to the review. We share the review page with the brand the same way we share it with everyone: by publishing it. Brands never see a review before the reviewer has approved it.

Our newsletter and price-drop alerts are sent using Klaviyo, which stores your email address and your subscription preferences on servers in the United States. Our website host, analytics providers and affiliate networks may also store or process data outside Australia.

Data security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep personal information only for as long as we need it for the purposes above, or as required by law, after which we delete or de-identify it.

For published mum. Spotlight reviews we permanently keep the record of what the reviewer submitted, which version she approved, and what the brand’s arrangement was, including the record of her consent, because that record is the review’s honesty. If a spotlight is taken down we stop publishing it, but we keep that record.

Your rights

Stopping price alerts. You can remove any individual alert at /my-alerts/, or stop all alert emails using the unsubscribe link in any alert we send. Unsubscribing from price alerts does not unsubscribe you from our newsletter, and vice versa: they are separate.

You can ask us to access or correct the personal information we hold about you, unsubscribe from our newsletter, or make a privacy complaint. To do any of these, contact us via our contact page. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Spotlight reviews. A Spotlight reviewer can ask us at any time, via our contact page, to update her reviewer profile, or to remove a photograph showing one of her children, and we will. A published review belongs to us and a brand has usually paid for the work behind it, so we do not promise to unpublish a review on request; we will consider any request and discuss it with her. What we permanently keep after a review is taken down is described under data security and retention above.

Children’s privacy

mum.com.au is written for parents and carers, not for children, and we do not knowingly collect personal information from children who visit or use the site.

The one place children appear is mum. Spotlight, our named-reviewer product reviews. A reviewer on our team may choose to upload photos from her own home, and her own children may appear in them. Those images come only from the reviewing parent, about her own child, with her recorded consent under our contributor terms. We prefer photos that show hands and the product rather than faces. A child’s face is never used as a cover image, social preview, homepage image or listing-page card unless the parent has separately and explicitly approved that specific photo for featured use; without that approval a photo can appear only as a small image inside the article itself. A reviewer can ask us at any time, via our contact page, to remove a photograph showing her child, and we do, without needing a reason: her consent to her child appearing here is only meaningful if she can withdraw it. Copies already made by other people or platforms are outside our control.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it last changed; significant changes will be reflected here.

Contact us

For any privacy question or request, please reach us via our contact page.